FAQ

We've put together a few commonly asked questions here, but if you have any other queries, do feel free to contact us. You can also email us at support@lineae.co, find us on Instagram @lineae.co, and on Facebook @lineae.co. Follow us!

 

How long will it take for me to receive my order?

Depending on your location, it can take 5 - 7 business days for your goods to be received if your shipping address is in West Malaysia.

International shipping is subject to international postage services.

 

I have filled in the incorrect shipping address or details on my order.  How can I change it?

Please send us a message with your order number immediately and we will endeavour to update your order with the correct details.

 

Can I change my order once I have submitted it?

Unfortunately we are unable to accept order cancellations due to change of mind once your order has been submitted due to the integrated nature of our order-to-fulfilment process.

If you have ordered the wrong item, please let us know via the Contact form and we will do our best to see what we can do for you.

 

Can I get a refund or organise a return of my purchase?

Please let us know within 7 days of receiving your goods if an item is faulty, and we will provide a refund or replacement once the item is returned to us. Buyers will have to bear the cost of return shipping only.

Note that refunds are not applicable for change of mind purchases.    

 

Can I cancel a pre-order or get my deposit back?

There are no refunds or exchanges on items purchased via pre-order. Any deposit paid is non-refundable if a customer wishes to cancel their order. A credit note may be granted on a case-by-case basis.

 

How much does shipping cost?

Peninsula Malaysia: RM8 for goods up to RM99.

East Malaysia: From RM15 and above. Please refer to estimated rates on our Shipping & Returns page.

Rest of the world: Shipping will be calculated at checkout based on the weight of your package.

 

Can you explain the cost of the products sold at Līneae?

Līneae sources products from all over the world, focusing on smaller artisanal studios and family owned businesses where items are manufactured locally in their country, and often finished by hand, if not completely hand made. Artworks are designed by the creator of these brands themselves, and they produce in small batches, making only a limited number of these notebooks and pens.

We are a huge supporter of ethical brands so you will also find sustainable products in our collections where everything from the materials used, to the method of productions are done in the most sustainable possible way. These products are of higher quality, designed to be sustainable, and have less impact on our planet.

Līneae's products are priced according to the Recommended Retail Price (RRP) as advised by our producers and artisans. Please note that this dollar figure may vary slightly depending on the foreign exchange rates on any day. 

If you have further questions about this, please feel free to contact us for more information.