SHIPPING

Kindly allow 1 - 2 days for your order to be processed and fulfilled. 

Shipping costs by country:

Malaysia Shipping
Singapore & Brunei Shipping
Rest of Asia Shipping
Australia Shipping
USA Shipping
UK Shipping
European Shipping
Middle East Shipping
View Refunds & Returns Information

Domestic Courier Services

We use NinjaVan and Pos Laju Malaysia for our express domestic delivery services. These are registered shipping services that allows shipments to be tracked. Estimated delivery times are between 2-5 business days after fulfilment.

This service requires a signature upon delivery, therefore it is recommended that you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local carrier. Carriers will not leave packages unattended or unsigned for.

  • Deliveries can be made to PO BOX or street addresses.
  • Delivers from Monday-Friday. No deliveries are made on weekends or public holidays.

Shipping costs are calculated based on the weight of the package, and do not apply for bulk orders.  

For domestic rates, please see below.   

Peninsula Malaysia
Standard domestic shipping (up to 3kg) RM8
Standard domestic shipping (3 - 4kg) RM9
Standard domestic shipping (4 - 5kg) RM10
Standard domestic shipping (above 5kg) Please enquire

 

East Malaysia
Standard domestic shipping (up to 1kg) RM15
Standard domestic shipping (1 - 2kg) RM20
Standard domestic shipping (2 - 2.5kg) RM30
Standard domestic shipping (2.5 - 3kg)
RM40
Standard domestic shipping (3 - 4kg)
RM58
Standard domestic shipping (5+kg)
Please enquire

  

International Courier Services

International shipping is available to the following regions and countries:

Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan, Lebanon.

Europe: England, Wales, Scotland, Belgium, Bulgaria, Czech Republic, France, Germany, Ireland, Italy, Netherlands, Northern Ireland, Spain.

Asia Pacific: Australia, Hong Kong, Brunei, China, Indonesia, India, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

North America & Canada.

Below are shipping estimates for international deliveries. These vary based on currency exchange rates, please go to checkout for a precise shipping cost.

Singapore & Brunei
Standard domestic shipping (up to 1kg) RM50
Standard domestic shipping (1 - 1.5kg) RM60
Standard domestic shipping (1.5 - 2kg) RM80
Standard domestic shipping (2 - 2.5kg) RM85
Standard domestic shipping (2.5 - 3kg)
RM115
Standard domestic shipping (3 - 4kg)
RM135
Standard domestic shipping (5+kg)
Please enquire

 

Rest of Asia Costs in USD
Standard domestic shipping (up to 1kg) $16
Standard domestic shipping (1 - 1.5kg) $19
Standard domestic shipping (1.5 - 2kg) $21
Standard domestic shipping (2 - 2.5kg) $26
Standard domestic shipping (2.5 - 3kg)
$29
Standard domestic shipping (3+kg)
Please enquire

 

Australia
Costs in USD
Standard domestic shipping (up to 1kg) $13
Standard domestic shipping (1 - 1.5kg) $17
Standard domestic shipping (1.5 - 2kg) $31
Standard domestic shipping (2 - 2.5kg) $37
Standard domestic shipping (2.5 - 3kg)
$59
Standard domestic shipping (3+kg)
Please enquire

 

North America
Costs in USD
Standard domestic shipping (up to 1kg) $26
Standard domestic shipping (1 - 1.5kg) $30
Standard domestic shipping (1.5 - 2kg) $35
Standard domestic shipping (2 - 2.5kg) $49
Standard domestic shipping (2.5 - 3kg)
$53
Standard domestic shipping (3+kg)
Please enquire

 

UK
Costs in USD
Standard domestic shipping (up to 1kg) $20
Standard domestic shipping (1 - 1.5kg) $28
Standard domestic shipping (1.5 - 2kg) $36
Standard domestic shipping (2 - 2.5kg) $49
Standard domestic shipping (2.5 - 3kg)
$73
Standard domestic shipping (3+kg)
Please enquire

 

Rest of Europe
Costs in USD
Standard domestic shipping (up to 1kg) $21
Standard domestic shipping (1 - 1.5kg) $29
Standard domestic shipping (1.5 - 2kg) $36
Standard domestic shipping (2 - 2.5kg) $50
Standard domestic shipping (2.5 - 3kg)
$59
Standard domestic shipping (3+kg)
Please enquire

 

Middle East
Costs in USD
Standard domestic shipping (up to 1kg) $21
Standard domestic shipping (1 - 1.5kg) $29
Standard domestic shipping (1.5 - 2kg) $36
Standard domestic shipping (2 - 2.5kg) $49
Standard domestic shipping (2.5 - 3kg)
$58
Standard domestic shipping (3+kg)
Please enquire

 

We use express parcel delivery services to ship international orders with all shipments tracked. International shipping rates are calculated at checkout and vary from country to country. The estimated delivery time is between 2 to 15 days depending on the destination country.

This service requires a signature upon delivery, therefore it is recommended that you provide your work address or nominate a delivery address where somebody is available to sign for the parcel.

  • Deliveries can only be made to street addresses.
  • No PO BOX deliveries.

Please contact us at support@lineae.co if you would like a shipping quote for a large order. 

For more details, please refer to our Shipping Policy.

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REFUNDS AND RETURNS

Please let us know by e-mailing support@lineae.co within 7 days of receiving your goods if you wish to return a product that is faulty, or if you believe you have received the wrong item to your order. 

We do not accept returns or refunds for change of mind. Order cancellations after an item(s) is dispatched is non-refundable.

There are no refunds or exchanges on sale items. All sales are final.

There are no refunds or exchanges on bulk orders or products purchased in large quantities, at reduced rates. All sales are final.

There are no refunds or exchanges on items purchased via pre-order. Any deposit paid is non-refundable if a customer wishes to cancel their order. A credit note may be granted on a case-by-case basis. 

If 14 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. Please refer to our Refund Policy for more details.

If the item is faulty we will replace it or provide a refund when the item is returned to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require the original receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Items that are found to be used will not be accepted. 

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds generally take anything from 5 to 10 business days to be processed.

Please note that the buyer has to bear the cost of return shipping.