SHIPPING

Kindly allow 1 - 2 days for your order to be processed and fulfilled. 

Domestic Courier Services

We use NinjaVan and Pos Laju Malaysia for our express domestic delivery services. These are registered shipping services that allows shipments to be tracked. Estimated delivery times are between 2-5 business days after fulfilment.

This service requires a signature upon delivery, therefore it is recommended that you provide your work address or nominate a delivery address where somebody is available to sign for the parcel. If nobody is available, a collection card will be left to visit your local carrier. Carriers will not leave packages unattended or unsigned for.

  • Deliveries can be made to PO BOX or street addresses.
  • Delivers from Monday-Friday. No deliveries are made on weekends or public holidays.

Shipping costs are calculated based on the weight of the package, and do not apply for bulk orders.  

For domestic rates, please see below.   

West Malaysia
Standard domestic shipping (up to 2kg) RM8
Standard domestic shipping (2 - 5kg) RM10
Standard domestic shipping (above 5kg) Please enquire

 

East Malaysia
Standard domestic shipping (up to 2kg) RM15
Standard domestic shipping (2 - 3kg) RM40
Standard domestic shipping (3 - 4kg) RM58
Standard domestic shipping (4 - 5kg)
RM70
Standard domestic shipping (5 - 6kg)
Please enquire

  

International Courier Services

International shipping is available to the following regions and countries:

Middle East: United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Oman, Bahrain, Jordan, Lebanon.

Europe: England, Wales, Scotland, Belgium, Bulgaria, Czech Republic, France, Germany, Ireland, Italy, Netherlands, Northern Ireland, Spain.

Asia Pacific: Australia, Hong Kong, Brunei, China, Indonesia, India, Philippines, Singapore, South Korea, Taiwan, Thailand, Vietnam.

North America & Canada.

 

We use express parcel delivery services to ship international orders with all shipments tracked. International shipping rates are calculated at checkout and vary from country to country. The estimated delivery time is between 2 to 15 days depending on the destination country.

This service requires a signature upon delivery, therefore it is recommended that you provide your work address or nominate a delivery address where somebody is available to sign for the parcel.

  • Deliveries can only be made to street addresses.
  • No PO BOX deliveries.

Please contact us at support@lineae.co if you would like a shipping quote for a large order. 

For more details, please refer to our Shipping Policy.

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REFUNDS AND RETURNS

Please let us know by e-mailing support@lineae.co within 7 days of receiving your goods if you wish to return a product that is faulty, or if you believe you have received the wrong item to your order. 

We do not accept returns or refunds for change of mind. Order cancellations after an item(s) is dispatched is non-refundable.

There are no refunds or exchanges on sale items. All sales are final.

There are no refunds or exchanges on bulk orders or products purchased in large quantities, at reduced rates. All sales are final.

If 14 days have gone by since your purchase, unfortunately we are unable to offer you a refund or exchange. Please refer to our Refund Policy for more details.

If the item is faulty we will replace it or provide a refund when the item is returned to us. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in its original packaging. To complete your return, we require the original receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. Items that are found to be used will not be accepted. 

If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds generally take anything from 5 to 10 business days to be processed.

Please note that the buyer has to bear the cost of return shipping.